FAQ

Billing & Payment

Is Energy Efficiency Standards Charging me?

Yes, we will charge you a rental amount equivalent to the amount that is stated on your rental agreement for an agreed upon term. The payment will be withdrawn from your bank account.

Will My Natural Gas And Electricity Bill Be Different If I Sign Up With Energy Efficiency Standards?

No, you will continue to be billed by your utility for natural gas and electricity. The only difference will be that you may experience some savings based on the program that you have selected.

Are There Additional Fees That My Utility May Be Charging Me?

No, The utilities will not be charging you more for signing up with Energy Efficiency Standards.

Who Do I Contact For Questions Regarding My Bill?

If you have any other questions regarding the utility bills you must contact the utility provider

Does Energy Efficiency Standards Use A Collection Agency?

Yes, like most major companies, Energy Efficiency Standards does use a collection agency when necessary.

Electricity Time-Of-Use Pricing

What Is Time-Of-Use (Tou) Pricing?

The provincial government has imposed a new complicated electricity plan known as Time-of-Use Pricing where the rate you are charged depends on when you use your electricity and the rates are different for On-Peak usage hours, Mid-Peak usage hours and Off-Peak usage hours. Mid-Peak and On-Peak hours flip in the winter and summer due to demand factors and rates can change every 6 months.

What Is A “Smart Meter”?

A smart meter automatically tracks how much electricity your home uses and when it is used. This information appears on your monthly energy bills.

General Overview of Energy Efficiency Standards

Who Is Energy Efficiency Standards?

Energy Efficiency Standards is a leading Smart Home Rental Program provider in Canada and one of the largest rental providers bringing energy solutions, smart home and automation to approximately 8500 customers. Our rental programs provide innovative solutions that allow our customers to choose from an array of plans to suit their lifestyle and comfort levels with market knowledge that includes flexible plans. Energy Efficiency Standards also provides green energy products that provide a real and convenient solution for consumers to offset the environmental impact associated with their everyday energy use.

What Markets Does Canadian Smart Savings Service?

Energy Efficiency Standards currently serves customers across Canada in Ontario, Alberta, British Columbia, Manitoba, and Quebec.

Is Energy Efficiency Standards Licensed?

Yes, the company is fully licensed to operate in all of its markets.

Can Anyone Sign Up With Canadian Smart Savings?

Adults who reside in areas, in which Canadian Smart Savings operates, are eligible to choose one of our programs. Please fill out a Request Form for more specific information.

Green Energy Products

What Is A Green Energy Product?

A green product is a product that is certified by Energy Star and is designed to reduce your carbon emission and environmental footprint.

Does Energy Efficiency Standards Offer Green Energy Products?

Yes, Energy Efficiency Standards does offer green energy products in Canada.

Why Should I Buy A Green Energy Product?

Buying a green energy product is your opportunity to take action on the growing global and local urgency associated with climate change, while simultaneously increasing consumer demand for sustainable and renewable green energy solutions.

What products and services does Energy Efficiency Standards offer?

Most home improvement products and services including Smart Home Automation devices offered by Nest.

How does home improvement rental programs work?

Energy Efficiency Standards purchases the products and services you select from the supplier and installs them into your home. The installation gets completed by a trained and certified technician. You then make your monthly payment to us for an agreed upon term.

Who owns the rental/leased equipment?

Energy Efficiency Standards owns the rental equipment until you decide to purchase it or until the end of the term.

What are my payment options?

In order to keep our rates competitive, Energy Efficiency Standards uses PAP (pre-authorized payment) to debit your bank account for your monthly payment.

Can I cancel my rental agreement?

Rental agreements are in effect for the length of the term as stated on the agreement. However, you can purchase the equipment at any time or transfer the responsibilities to a subsequent homeowner. In some cases, and with Energy Efficiency Standard's written permission, the equipment can also be moved to another location.

What happens at the end of the rental agreement?

For rental or lease agreements, you will have an option to purchase the equipment at the end of the contract for a nominal pre-determined price, which will be disclosed to you when you sign your contract.

Can I purchase the equipment at any time?

Yes. The Energy Efficiency Standards rental agreement can be paid off at any time by purchasing the equipment.

What if I sell my house during the contract period?

Most Energy Efficiency Standards Rental agreements can be transferred upon sale of your home providing the buyer agrees.

Where do I get my warranty and service?

Warranty and service are provided by us or by the manufacturer. All rental equipment comes with a complete lifetime parts and labor warranty.

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"We just had our furnace upgraded by Energy Efficiency Standards. Great company, very friendly and helpful people. Checked all other companies and they beat the prices."

- Jason David

⭐⭐⭐⭐⭐

"Excellent job installing all of our office equipment. Definitively recommend Energy Efficiency Standards"

- Stacy Marcos

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"Great Service! the technician knows what he is doing. Very professional"

- Greg Almeia

Industry Leading Brands We Work With

Need a Quote?

Call us to get your free quote now or fill out our form below.

Why Energy Efficiency Standards?

Thorough Home Assessment

One of our Energy Management Consultants will complete a thorough assessment of your home. There are a number of factors to consider when choosing the right air conditioner. Here are just a few: age and size of the home, number of windows, ceiling height, amount of insulation and the existing equipment's functionality and capacity.

Choosing The Right High Water Treatment System

Choosing the right cooling equipment is an important decision and one you'll benefit from for many years to come. We can help you find a solution that will best meet your water treatment needs. With over 10,000 installations under our belt, you know you'll be in expert hands with Energy Efficiency Standards

Why Energy Efficiency Standards?

At Energy Efficiency Standards, we pride ourselves on providing you with outstanding service.

Same Day Service

When our customers call us by 5:00 PM with no heating, cooling or hot water, we'll be there as fast as the same day, on average, 90% of the time!

Best Advice

From our call center agents to our service technicians, we're committed to providing the best advice to ensure your home comfort.

Red Carpet Treatment

We treat your home as our own by using booties or a red carpet to ensure that dirt and debris aren't tracked throughout your house!